Website maintenance and product support that keep the work moving

Launch is the start of operating a product. Studio IDD’s Growth-Driven Product Care combines maintenance, bug fixing and planned improvements, giving your live website or application a clear owner and an agreed backlog.

Let's discuss
IDEAS INTO EXPERIENCES

Clarity.
Character.
Craft.

Explore this service
STUDIO IDD / PRODUCT CARE
Concept study · Observe · Prioritise · Release · Review
Explore this service

A GOOD PLACE TO START

Give your live product a practical maintenance plan

01

You may need help after launch, support for a site built by another team or capacity for regular improvements. We review the current stack and risks before agreeing priorities and responsibilities.

01OUR EXPERTISE

Maintenance and improvement in one working plan

A considered approach, from the first question to the details that make it work.

01

Updates and operational checks

Dependency updates, backup arrangements and relevant security work are planned around your infrastructure. Responsibilities are made explicit.

02

Bug triage and fixes

Issues are assessed by impact and scheduled within the support agreement. Changes are reviewed and tested before release.

03

Monitoring and performance

Uptime, application errors and relevant performance indicators help identify problems. Monitoring coverage is selected for the product rather than assumed to include every system.

04

Planned product improvements

Usage data, support feedback and business goals inform the backlog. Completed work and observed outcomes are explained in a concise report.

02HOW WE WORK

A repeatable cycle for ongoing care

Each stage moves the work forward. You see the decisions, review the progress and know what comes next.

  1. 01

    Review

    Understand the codebase, infrastructure and current risks.

  2. 02

    Prioritise

    Agree the next work period and available capacity.

  3. 03

    Deliver

    Build, test and release the selected changes.

  4. 04

    Report

    Review completed work, evidence and the next priorities.

03BUILT TO HAND OVER

What your ongoing plan covers

  • The agreed monitoring, maintenance work, fixes and reporting. Capacity, response arrangements and larger feature development are defined in the support agreement.

Product support questions

Ema, Studio IDD manager

You didn’t find your answer?

This is Ema, Studio IDD manager. Feel free to text her and get all the answers you need.

Ask a Question
Yes, subject to an initial review and the access needed to support it.
Coverage and response times must be agreed explicitly. The page does not imply a 24/7 service.
Work is planned within the agreed capacity. Larger changes may need a separate estimate or project phase.
Ongoing care depends on product complexity, the condition of the codebase, the maintenance work waiting and the capacity agreed for it. A plan with timeline and price follows the first conversation, after the current stack and risks are reviewed.
You need to share access to the product and its documentation, a list of known issues and the improvements already waiting. Name the people who approve changes and set priorities, so the next work period has a clear owner. The first review covers the codebase, infrastructure and current risks before any work is scheduled.
Ongoing care can cover dependency updates, backup arrangements, relevant security work, bug fixes, monitoring and planned improvements. Monitoring coverage is selected for the product rather than assumed to include every system. Responsibilities are made explicit in the support agreement.

+KEEP EXPLORING

Good things work together.

Web DevelopmentDesign SystemsAI Product Features